Flooring Care

Vinyl & Luxury Vinyl Plank

  • Wipe up spills as soon as possible
  • Wash floor occasionally with a floor cleaning solution
  • Don’t use abrasive cleaners, solvent-based polishes, or floor strippers
  • Use floor protectors under the feet of furniture
  • Use protective mats in entrance ways to prevent scuffing from outdoor residue and rough shoes
  • A vacuum with a beater bar may scratch or dent the flooring
  • Soap or detergent cleaners are not recommended and may leave a film on the vinyl
  • Rubber-backed, latex-backed or coco fiber mats may stain or damage the surface
  • High heels and long, sharp pet nails may scratch or dent the surface

Laminate

  • Sweep, use a dust mop, or vacuum with a soft brush attachment
  • Do not use excessive water, but a damp cloth or mop can be used
  • Blot up liquid on the floor as soon as possible. Do not let pools of liquid sit on the surface
  • Do not use abrasive cleaners, steel wool, or scouring pads. These can scratch the panels
  • Do not wax or polish the floors
  • Steam cleaning and chemical cleansers may damage the surface of the laminate
  • Nail polish remover can be used on stubborn spots or stains (tar, asphalt, paint, oil, nail polish, etc.) Wipe clean with a damp cloth afterwards
  • Use protective mats in entranceways to prevent scuffing from outdoor residue and rough shoes
  • Use floor protectors under the feet of furniture
  • High heels and long, sharp pet nails may scratch or dent the surface

Hardwood

  • Floor mats are very important if you have hardwood in an entrance way. Use them to catch dirt, grit and sand – all of which will scratch your wood and dull the finish
  • Pools of liquid can warp a hardwood floor or damage the finish. Wipe up spills as they happen and don’t leave anything wet to sit on a hardwood floor
  • Avoid oil soaps and acidic cleaning supplies. There are neutral cleaners available that are made specifically for wood floors
  • Felt floor protectors will prevent damage when arranging furniture, and prevent dents/scratches from every day use
  • Direct sunlight can discolour hardwood. Sheer drapes, curtains and blinds can help preserve the integrity of the wood
  • Sweep, use a dust mop, or vacuum with a soft brush attachment
  • High heels and unkempt pet nails may scratch or dent the surface

Tile

  • Wipe up spills as quickly as possible
  • Do not use abrasive cleaners, scouring pads or steel wool
  • Protective mats at entranceways will prevent dirt, sand and grit from coming in contact with and scratching the tile’s finish
  • Felt floor protectors will prevent damage when arranging furniture, and prevent dents/scratches from every day use
  • Wash with a mild, diluted solution. Always rinse after
  • Sweep, dust mop, or vacuum with a soft brush attachment
  • Do not wax or polish the floor surface
  • Wipe up spills as quickly as possible to prevent grout staining
  • Grout should be treated with a silicone sealer to ensure stain protection

Stone

  • Some types of stone tile are affected by sunlight
  • Avoid sand, grit and dirt abrasion by placing protective mats at entrance ways and removing shoes
  • Sweep, dust mop or vacuum with a soft brush attachment. Do NOT use a vacuum with a beater bar
  • Wet mop as needed
  • Wipe up spills immediately
  • When cleaning use soap rather than detergent
  • Rinse well to avoid a film on the surface
  • Avoid acidic or abrasive cleaners to preserve the finish of the stone
  • Felt floor protectors will prevent damage when arranging furniture, and prevent scratches from every day use
  • Grout should be treated with a silicone sealer to ensure stain protection
  • Different types of stone have different levels of absorbency. Sealed stone is more resilient to staining and will not absorb contaminants

Carpet

Each kind of carpet needs a different level of maintenance, but there are some general guidelines that can be observed to keep your carpet as new and beautiful as possible.

  • Vacuum regularly to remove dirt and grit that may damage the carpet’s fibres
  • Deal with spills as soon as possible to avoid staining
  • As the carpet ages, it may be necessary to use a shampoo or to steam clean it. This can be done personally or with the help of a carpet-cleaning professional
  • Never use dish washing liquid, soap, or generic cleaners. Only use carpet-specific products to avoid colour bleeding or other damage
  • Before using any wet cleaning, test the carpet in a private spot to determine colour fastness so there will be no staining or bleeding of the dyes
  • If a small tuft appears above the surface of the carpet it is the result of normal wear and tear. Do not pull it out. Cut it level with the surrounding carpet, as if cutting grass

Cork

  • Avoid sand, grit and dirt abrasion by placing protective mats at entrance ways and removing shoes
  • Sweep, dust mop or vacuum with a soft brush attachment. Do NOT use a vacuum with a beater bar
  • Felt floor protectors will prevent damage when arranging furniture, and prevent dents/scratches from every day use
  • Do not wax or polish the floors
  • Do not use acidic cleaners or harsh commercial cleaners. Some finishes are more resilient than others, and it is important to know which cleaners are recommended by the manufacturer
  • Do not use scouring pads or steel wool. They will scratch the finish of the flooring
  • High heels and long, sharp pet nails may scratch or dent the surface
  • Damp mop as needed, but do not use excess water